Core Support

Support your most profitable customers' needs and, issues before they ask.

A crucial component of CRM, customer support can often be time-consuming and may cause unrest among your customers if not handled well enough. Our support module ensures that customer issues are resolved effectively.

By communicating product-related information to Core CRM Product Marketing Team, and Core CRM eBusiness applications, we ensure timely resolution of customer problems. Extensive product expertise, technical support and an online solutions database allow us to address customer issues quickly. Our comprehensive support module encompasses the following features:

Customer Management
An updated customer database is of crucial importance in keeping your employees well-informed about customers and their preferences. The support module of Core CRM allows you to:

• Create customer information
• Manage multiple contacts
• 360° degree customer view
• Track customer sales, complaints, Emails, appointments, tasks etc.

Problem Resolution
Customer support executives are often asked queries and asked to solve customer problems. Managing problems posed by customers becomes easier with our support module, which allows you to:

• Create Problem Codes
• Answer the Problems
• Multiple Solutions to a common problem
• Estimate Responsible Times

FAQ
Our support module allows you to create and manage frequently asked questions, with automated ease.

Contract Management
Manage all contracts with our support module. It allows you to:

• Create Contracts
• Maintain hourly, periodic, and incident-based contracts

Group Management
Customers may come under different groups, or schemes, and it can be extremely effective to manage them collectively as a group. Our support module allows you to:

• Create separate business groups
• Assign separate products to the group
• Manage requests efficiently by allocation recourses to different groups

Task Management
Manage all tasks efficiently with the task management feature of our support module. It allows you to:

• Create tasks
• Assign tasks to employees
• Track assignments

Feedback Manager
Feedback is essential for any organization to understand its strong points as well as its drawbacks. Manage feedback responses efficiently with the feedback manager feature of our support module. It allows you to:

• Create feedback templates
• Create questions and answers
• Relate feedback to customer